Open today 8am - 6pm


No matter what it is you might need from your visit to Sailmakers Shopping Centre, it is our aim and to ensure you have the best time possible. With that in mind, we have a number of services and facilities in place to ensure your shopping experience with us is as easy as it can be.


At Sailmakers we want to make sure you have the best time shopping so we’ve got lots of things in place to make shopping with us as easy as possible. You’ll find our customer service team on the mall; they are there to help, so please ask for assistance when you are visiting us.

Cash machines

There is a free to use cash machine on the lower mall, which can be found outside Eurochange.

Lost property

All lost property is held at centre management, who can be contacted on 01473 226386.

Customer Service

For any assistance or enquiries about the centre please email

Lifts and escalators

Sailmakers Shopping Centre is home to two sets of escalators, one at either end of the centre. If you want to travel from the upper to the lower mall there is an escalator next to the centre toilets outside Boots and opposite River Island. Or, if you’re looking to travel up to the upper mall using the escalators then you’ll find them by Poundland on the lower mall. There is also a lift which can be found in the middle of the centre, opposite Blue Inc on the lower mall or Baldwins on the upper mall.

Click & Collect

Sometimes you need to shop more speedily, so at Sailmakers lots of our retailers offer a Click & Collect service for our shoppers.

The following stores in the centre offer a Click & Collect service:

NM Money (formerly Eurochange)
River Island
The Perfume Shop
Warren James

Promotion Enquiries


The Sailmakers Shopping Centre is an ideal venue for you to rent space to promote your business or for experiential marketing activities. The covered centre offers promotional and event spaces internally and welcomes casual trader enquiries.

The centre provides a great stage for both national and local businesses to promote their services and products, with high footfall and competitive rates. Please get in touch to request more information.

For more details visit the Access Point website.

Contact details:
Access Point
Telephone: 01704 544999



Our toilets are located on the upper mall beside River Island. We have brand new toilet facilities, with dedicated parent & baby changing facilities in both male and female washrooms, as well as a disabled toilet, and a specialist Changing Places toilet.

First Aid

We have first-aid trained staff throughout our centre, so you can be safe in the knowledge that there will always be someone on hand to take care of you in the event of an accident or emergency. If you are in need of assistance during your visit, please ask a member of staff at the centre, or you can find centre management in the upper mall next to the Ipswich Building Society.

Disabled facilities

Many disabled people cannot use standard accessible toilets as they need more space for mobility and assistance. This includes people with profound and multiple learning disabilities and their carers, as well as many other disabled people.

Changing places toilets are larger than standard accessible toilets and designed for dependent use, for example with a carer. They have lots of space and specialised equipment, including a height-adjustable changing bench and a hoist, as well as a shower.

They are clean and provide a safe environment; they allow people with complex and multiple disabilities to enjoy community life and days out with their family and friends in the same way as everyone else.

You will need a RADAR key to access of our changing places toilets. RADAR Keys may be available from your local district or borough council, or tourist information beside the Buttermarket, located in St Stephen’s Church. Contact them on 01473 258 070

Team Leader – River Island

Job Purpose

Lead and empower a team ensuring that people and customers are at the heart of everything we do.  Delivers company expectations for service, product, commerciality, operations, and people within store.  Steps up to cover other management absence.  Works at pace, flexible and adaptable, with the ability to change in line with business priorities.

Responsibilities & Behaviours



  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.  Has a good knowledge of your store profile and performance
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Behavioural Competencies:


  • Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks.  Adheres to and enforces goals, policies, procedures, and work requirements.
  • Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives.  Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
  • Consistently achieves results, even under challenging circumstances.  Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner.  Maintains work focus despite obstacles or setbacks.
  • Adapts communication content and style to the needs of others.  Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
  • Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence.  Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
  • Makes sense of information to effectively solve problems and identify opportunities.  Probes for root causes; uses problem-solving methods to put a proposed plan in place.

And wait, did we mention the perks?

  • Discount – Generous 50% staff discount so you can treat yourself!
  • Uniform – Uniform allowance
  • RI Rewards – More discounts and vouchers with Perks at Work
  • Giver Island – Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
  • Training on the job – Support with upskilling skills through on the job training and qualifications
  • Pension – A private pension scheme
  • Holiday – 28 days paid holiday, inclusive of bank holidays
  • Wellbeing – Internal Mental Health Allies and support via the Retail Trust
  • Bonus – Management bonus scheme

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