Open today 8am - 6pm


No matter what it is you might need from your visit to Sailmakers Shopping Centre, it is our aim and to ensure you have the best time possible. With that in mind, we have a number of services and facilities in place to ensure your shopping experience with us is as easy as it can be.


At Sailmakers we want to make sure you have the best time shopping so we’ve got lots of things in place to make shopping with us as easy as possible. You’ll find our customer service team on the mall; they are there to help, so please ask for assistance when you are visiting us.

Cash machines

There is a free to use cash machine on the lower mall, which can be found outside Eurochange.

Lost property

All lost property is held at centre management, who can be contacted on 01473 226386.

Free WiFi

We live in a digitally connected world, so why should that all grind to a halt when you go shopping? At Sailmakers, it doesn’t, as we have free WiFi throughout our centre allowing you to surf the web to your heart’s content. With a one-time registration, it couldn’t be easier to sign-up, and it’s all powered by BT.

Lifts and escalators

Sailmakers Shopping Centre is home to two sets of escalators, one at either end of the centre. If you want to travel from the upper to the lower mall there is an escalator next to the centre toilets outside Boots and opposite River Island. Or, if you’re looking to travel up to the upper mall using the escalators then you’ll find them by Poundland on the lower mall. There is also a lift which can be found in the middle of the centre, opposite Blue Inc on the lower mall or Baldwins on the upper mall.

Click & Collect

Sometimes you need to shop more speedily, so at Sailmakers lots of our retailers offer a Click & Collect service for our shoppers.

The following stores in the centre offer a Click & Collect service:

NM Money (formerly Eurochange)
River Island
The Perfume Shop
Warren James

Promotion Enquiries


The Sailmakers Shopping Centre is an ideal venue for you to rent space to promote your business or for experiential marketing activities. The covered centre offers promotional and event spaces internally and welcomes casual trader enquiries.

The centre provides a great stage for both national and local businesses to promote their services and products, with high footfall and competitive rates. Please get in touch to request more information.

For more details visit the Access Point website.

Contact details:
Access Point
Telephone: 01704 544999
Email: [email protected]



Our toilets are located on the upper mall beside River Island. We have brand new toilet facilities, with dedicated parent & baby changing facilities in both male and female washrooms, as well as a disabled toilet, and a specialist Changing Places toilet.

As per the guidance from Government and Environmental Health the required distancing and cleanliness regime required for the toilet facilities to be a safe environment for our shoppers is currently not feasible, however, access will be made available for those in crisis. We apologise for any inconvenience caused.

First Aid

We have first-aid trained staff throughout our centre, so you can be safe in the knowledge that there will always be someone on hand to take care of you in the event of an accident or emergency. If you are in need of assistance during your visit, please ask a member of staff at the centre, or you can find centre management in the upper mall next to the Ipswich Building Society.

Disabled facilities

Many disabled people cannot use standard accessible toilets as they need more space for mobility and assistance. This includes people with profound and multiple learning disabilities and their carers, as well as many other disabled people.

Changing places toilets are larger than standard accessible toilets and designed for dependent use, for example with a carer. They have lots of space and specialised equipment, including a height-adjustable changing bench and a hoist, as well as a shower.

They are clean and provide a safe environment; they allow people with complex and multiple disabilities to enjoy community life and days out with their family and friends in the same way as everyone else.

You will need a RADAR key to access of our changing places toilets. RADAR Keys may be available from your local district or borough council, or tourist information beside the Buttermarket, located in St Stephen’s Church. Contact them on 01473 258 070

Eurochange – Sales Advisor Vacancy


Full Time & Part Time Sales Advisors


Job Type: Permanent


Salary: £8.50 per hour, increased after successful probation


Hours per week: 40 or 20 hours, with the possibility of additional hours during peak trading


Are you passionate about sales?

There could not be a more exciting time than now to join eurochange, part of the Notemachine Group. As our business continues to grow, we’re looking for exceptional individuals, who put customers at the heart of everything they do and with excellent attention to detail, to join us as Sales Advisors.

Your role will be an important one – you will operate a foreign exchange bureau on a day-to-day basis, driving sales through excellent customer service. You will be helping our customers to find the best products to fit their foreign currency and mortgage needs.

If you have at least 6 months’ experience in a customer focussed environment, then apply now – we’ll provide full training to suitable candidates.

The role

Your duties as a Sales Advisor will include the following:

  • Fully engaging with customers to ascertain their FX and mortgage needs, delivering a fantastic customer experience.
  • Promoting eurochange and NM Money products if appropriate to the individual needs of each customer, ensuring a positive contribution to the branch’s profitability.
  • Processing all transactions efficiently and accurately, avoiding any discrepancies that may result in a financial loss to the business.
  • Taking full ownership of your branch, with the ability to work independently at all times, ensuring the highest level of professionalism.

The benefits and rewards

We encourage all of our people to develop their careers within eurochange and to be the best that they can be. That’s why we train to the highest standard through ‘on the job’ training, to ensure that you are able to provide the very best service to our customers.

As well as great career development, you’ll also receive the following:

  • Competitive salary
  • Monthly paid bonus schemes
  • Discount on travel money
  • Access to a range of benefits with high street and online retailers
  • Long service awards
  • Contributory pension scheme
  • Childcare voucher scheme

Don’t miss this great opportunity to become part of our growing business.


To apply drop your CV into the branch or email it across to [email protected]


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