getting here

Customer Service

At Sailmakers we want to make sure you have the best time shopping so we’ve got lots of things in place to make shopping with us as easy as possible.
You’ll find our customer service team on the mall; they are there to help, so please do stop them to ask for assistance when you are visiting us.


Login to our free WIFI in the centre when you arrive and surf until your heart’s content. We have a one-time registration, so it’s easy to use each time you visit us.
Our WIFI is powered by BT

First Aid

Our centre staff are trained in first aid, so rest assured you will be taken care of in the event of an accident or emergency. If you need assistance when you are in the centre please do ask a member of the team on the mall, or you will find centre management off of the upper mall next door to Ipswich Building Society.

Lifts & Escalators 

There are two sets of escalators at Sailmakers, located at either end of the centre. If you want to travel down from the upper to the lower mall you will find an escalator next to the centre toilets outside Boots, and opposite River Island, and also at the Crown Street entrance to the centre, beside Iceland.  If you’re looking to travel up to the upper mall using the escalators then you will need to walk to Poundland on the lower mall.
The centre lift is located in the middle of the centre, opposite Blue Inc on the lower mall, and opposite Baldwins on the upper mall.

Cash Machines

There is a cash machine located on the lower mall at eurochange. This is a free to use machine.

Lost Property 

Our Lost Property is held at centre management, and you can contact them on 01473 226386

Bureau De Change

Get ready for your travels with eurochange Bureau De Change on the lower mall.